Privacy Policy
Last Updated: July 1, 2026
Welcome to Burbrand Marketplace, operated by Sefnal Marketing LLC. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, make a purchase, upload custom content, communicate with us, or use our vendor marketplace.
By using Burbrand Marketplace, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.
1. Who We Are
Burbrand Marketplace is an ecommerce vendor marketplace that sells print-on-demand, personalized, custom, and vendor-supplied products. Products may include apparel, drinkware, wall art, home décor, accessories, gifts, and other customized merchandise.
Burbrand Marketplace is operated by:
Sefnal Marketing LLC
15900 W. 10 Mile Suite 211, Southfield, MI 48075
Email: support@sefnalmarketing.com
Website: www.sefnalmarketing.com
2. Information We Collect
We may collect personal information directly from you, automatically through website technology, or from vendors, service providers, payment processors, shipping carriers, or fulfillment partners.
Information You Provide to Us
We may collect information you provide when you:
Create an account
Place an order
Upload photos, text, names, dates, messages, artwork, logos, or other custom content
Contact customer support
Apply to become a vendor
Submit product listings
Leave reviews
Subscribe to emails or promotions
Complete forms on the website
This information may include:
Name
Email address
Phone number
Billing address
Shipping address
Account login information
Order details
Personalization details
Uploaded photos, images, artwork, names, messages, and other custom content
Customer support messages
Vendor business information
Vendor payout or tax-related information, when applicable
Product reviews or feedback
Payment Information
Payments may be processed by third-party payment processors. Burbrand Marketplace does not store your full credit card number or full payment card details unless clearly stated by the payment provider.
Payment processors may collect billing details, payment method information, fraud prevention data, and transaction information according to their own privacy policies and terms.
Custom Product Information
Because Burbrand Marketplace sells print-on-demand and personalized products, we may collect information needed to create your custom order. This may include names, dates, personal messages, photos, images, designs, or other content you choose to upload.
Please do not upload sensitive personal information unless it is necessary for the product you are ordering. You are responsible for making sure you have the rights and permission to use any content you upload.
Vendor Information
If you apply to sell or list products on Burbrand Marketplace, we may collect business and vendor-related information, including:
Business name
Contact name
Email address
Phone number
Business address
Product information
Vendor profile information
Payment or payout details
Tax-related information
Customer service communications
Order fulfillment records
Marketplace performance information
3. Information Collected Automatically
When you visit Burbrand Marketplace, we may automatically collect certain information about your device and website activity, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Links clicked
Time spent on the website
Referring website
Approximate location based on IP address
Shopping cart activity
Checkout activity
Cookies and similar tracking technologies
This information helps us operate the website, improve user experience, protect against fraud, analyze website performance, and understand how customers use the marketplace.
4. Cookies and Tracking Technologies
Burbrand Marketplace may use cookies, pixels, analytics tools, and similar technologies to:
Keep you logged in
Save cart or checkout information
Remember preferences
Analyze website traffic
Improve website performance
Measure marketing effectiveness
Prevent fraud
Personalize your shopping experience
You can usually adjust your browser settings to block or delete cookies. However, some parts of the website may not work properly if cookies are disabled.
Some third-party tools, such as analytics providers, advertising platforms, payment processors, or ecommerce plugins, may also use cookies or similar technologies according to their own privacy policies.
5. How We Use Your Information
We may use personal information to:
Process and fulfill orders
Create and produce personalized products
Send order confirmations and shipping updates
Provide customer support
Communicate about purchases, accounts, or vendor activity
Manage customer and vendor accounts
Process payments and refunds
Prevent fraud and unauthorized activity
Review uploaded content for compliance
Resolve disputes, chargebacks, or order issues
Improve website performance and user experience
Display product reviews
Operate marketplace features
Send promotional emails, if you have opted in or where permitted by law
Comply with legal, tax, accounting, and security obligations
Enforce our Terms and Conditions and marketplace policies
6. How We Share Information
We may share personal information with trusted third parties when necessary to operate Burbrand Marketplace, fulfill orders, provide services, or comply with legal obligations.
We may share information with:
Vendors selling products through Burbrand Marketplace
Print-on-demand providers
Production partners
Fulfillment companies
Shipping carriers
Payment processors
Fraud prevention services
Customer support tools
Website hosting providers
Email and marketing platforms
Analytics providers
Professional advisors, such as accountants or attorneys
Government authorities, courts, or law enforcement when required by law
For example, if you order a custom shirt from a vendor, we may share your name, shipping address, order details, and uploaded customization content with the vendor, print provider, or fulfillment partner so the product can be created and shipped.
7. Vendor Access to Customer Information
Vendors may receive limited customer information necessary to process, support, or fulfill orders. Vendors may not use customer information for unrelated marketing, resale, spam, unauthorized contact, or any purpose outside the order or marketplace relationship.
Vendors are responsible for protecting any customer information they receive and using it only in accordance with Burbrand Marketplace policies and applicable law.
8. Uploaded Photos, Images, and Custom Content
When you upload photos, names, artwork, logos, messages, or other custom content, we use that content to create, process, fulfill, support, and deliver your order.
We do not claim ownership of customer-uploaded content. However, by uploading content, you give Burbrand Marketplace, its vendors, print providers, production partners, and fulfillment partners permission to use the content only as needed to complete your order, provide customer support, resolve disputes, and comply with marketplace policies or legal obligations.
We will not intentionally use your uploaded personal photos or custom content in public advertising, product examples, social media, or promotional materials without your permission, unless the content has been submitted separately for that purpose.
9. Product Reviews and Public Content
If you leave a product review, vendor review, testimonial, comment, or other public content, that information may be visible to other users. Public content may include your display name, review text, rating, uploaded images, or other information you choose to share.
Please do not include private information in public reviews or comments.
10. Email and Marketing Communications
If you subscribe to our emails, make a purchase, create an account, or otherwise provide your email address, we may send you messages related to:
Orders
Shipping updates
Account activity
Customer support
Vendor activity
Marketplace updates
Promotions or special offers, where permitted
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us at support@sefnalmarketing.com.
Even if you unsubscribe from promotional emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, or customer support responses.
11. Text Messages
If Burbrand Marketplace offers text message updates or SMS marketing, we will only send text messages where permitted by law and based on the consent provided during signup, checkout, or another opt-in process.
Message and data rates may apply. You may opt out of promotional text messages by following the instructions provided in the message.
12. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. These safeguards may include secure website tools, access controls, payment processor protections, account security practices, and limited access to customer data.
However, no website, payment system, email system, or internet transmission is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed by unauthorized parties.
You are responsible for keeping your account login information secure.
13. Data Retention
We keep personal information for as long as needed to:
Process and fulfill orders
Provide customer support
Manage accounts
Maintain vendor records
Comply with tax, accounting, legal, and reporting obligations
Resolve disputes
Prevent fraud
Enforce our Terms and Conditions
Operate and improve Burbrand Marketplace
Uploaded custom content may be retained for a reasonable period for order support, reprints, dispute resolution, or legal compliance. We may delete or anonymize information when it is no longer needed.
14. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request that we:
Provide access to personal information we have about you
Correct inaccurate personal information
Delete certain personal information
Limit certain uses of personal information
Opt you out of certain marketing communications
Provide information about how your data is used or shared
To make a privacy request, contact us at:
We may need to verify your identity before completing certain requests. Some requests may be limited by legal, security, fraud prevention, tax, accounting, vendor, fulfillment, or business record requirements.
15. Do Not Sell or Share Statement
Burbrand Marketplace does not knowingly sell personal information for money.
Some cookies, analytics tools, advertising tools, or third-party technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. If required by applicable law, you may request to opt out of certain data sharing or targeted advertising by contacting us at support@sefnalmarketing.com.
16. Children’s Privacy
Burbrand Marketplace is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Parents or guardians who believe a child has provided personal information to us should contact us at support@sefnalmarketing.com.
17. Third-Party Links and Services
Burbrand Marketplace may contain links to third-party websites, payment processors, vendor websites, apps, plugins, social media platforms, or other services.
We are not responsible for the privacy practices, policies, content, or security of third-party websites or services. You should review the privacy policies of any third-party services you use.
18. Payment Processors and Financial Information
When you make a purchase, your payment may be processed by a third-party payment provider. That provider may collect, process, and store payment information according to its own privacy policy and security practices.
Burbrand Marketplace may receive limited payment-related information, such as transaction status, payment confirmation, billing details, last four digits of a card, or fraud review information, but we do not store full payment card numbers.
19. Shipping and Fulfillment Partners
To deliver products, we may share necessary order information with shipping carriers, print providers, vendors, and fulfillment partners. This may include:
Customer name
Shipping address
Email address or phone number, if needed for delivery
Order details
Product customization details
Uploaded artwork or images needed to create the product
These partners should only use the information as needed to produce, fulfill, ship, track, or support the order.
20. Legal Compliance and Protection
We may use or disclose personal information when we believe it is necessary to:
Comply with applicable law
Respond to legal requests
Protect the rights, safety, and property of Burbrand Marketplace, Sefnal Marketing LLC, customers, vendors, or others
Prevent fraud, abuse, or unauthorized transactions
Enforce our Terms and Conditions
Investigate violations of marketplace policies
Respond to chargebacks, disputes, or claims
21. Business Transfers
If Burbrand Marketplace, Sefnal Marketing LLC, or part of the business is involved in a merger, sale, transfer, reorganization, financing, acquisition, or similar business transaction, personal information may be transferred as part of that transaction.
If this happens, the new owner or operator may continue to use personal information as described in this Privacy Policy unless otherwise stated.
22. International Users
Burbrand Marketplace is operated from the United States. If you access the website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
By using the website, you understand that privacy laws in the United States or other locations may differ from those in your location.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of Burbrand Marketplace after changes are posted means you accept the updated Privacy Policy.
24. Contact Us
If you have questions about this Privacy Policy, your personal information, a privacy request, an order, or a vendor account, please contact us at:
Burbrand Marketplace
Operated by Sefnal Marketing LLC
Email: support@sefnalmarketing.com
Address: 15900 W. 10 Mile Suite 211, Southfield, MI 48075
Website: www.sefnalmarketing.com