Effective Date: July 29, 2026

Thank you for shopping with Burbrand. This Shipping Policy explains how orders placed through Burbrand.store are produced, shipped, tracked, and delivered.

Burbrand is operated by Sefnal Marketing LLC and currently ships to customers in the United States and Canada.

Order Processing and Production

Many Burbrand products are personalized and made to order. Production normally begins after:

  • Your payment is approved

  • Your personalization is submitted

  • Your design files pass production review

Most products require approximately 2–5 business days for production before shipping. This timeframe is an estimate and may be longer during holidays, high-volume periods, product shortages, or when an order requires design corrections.

Business days do not include weekends or recognized holidays.

Estimated Shipping Times

After production is completed, estimated standard shipping times are generally:

  • United States: 3–7 business days

  • Canada: 5–20 business days

Express shipping may be available for eligible products and addresses. Available methods, prices, and estimated delivery dates will be displayed during checkout.

Your total estimated delivery time includes both production and shipping:

Production time + shipping time = estimated delivery time

Delivery dates are estimates and are not guaranteed. Printful currently estimates production at 2–5 business days, with shipping times depending on the destination, product availability, and shipping method. View Printful’s current shipping estimates.

Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

  • Delivery destination

  • Product type

  • Package weight

  • Number of products

  • Selected shipping method

  • Whether products require separate shipments

Any applicable shipping charge will be displayed before you complete your purchase.

Promotional free-shipping offers may be subject to minimum purchases, eligible locations, product restrictions, or expiration dates.

Separate Shipments

Products in the same order may be produced at different facilities or require different packaging. As a result:

  • Your order may arrive in multiple packages

  • Packages may arrive on different dates

  • Each shipment may have a separate tracking number

  • Additional shipping charges may apply when products must ship separately

Receiving only part of your order does not necessarily mean an item is missing.

Order Tracking

When your order ships, a shipping-confirmation email will generally be sent to the email address used during checkout. The email will include a tracking number when tracking is available.

Tracking information may take up to 48 hours to update after a shipping label is created.

If your order is divided into multiple shipments, you may receive a separate tracking number for each package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please confirm:

  • Recipient’s full name

  • Street address and unit number

  • City, state or province, and postal code

  • Country

  • Email address

  • Telephone number, when requested

Contact support@sefnalmarketing.com immediately if you notice an address error. We cannot guarantee that an address can be changed after production or shipping begins.

Burbrand is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete customer-provided address.

Returned and Unclaimed Packages

A package may be returned because of:

  • An incorrect or incomplete address

  • Refusal of delivery

  • Failure to claim the package

  • Failed delivery attempts

  • Unpaid customs charges

  • Carrier restrictions

If a package is returned, contact us promptly. Additional production or shipping charges may be required to resend the order.

Original shipping charges are generally nonrefundable when the return results from an incorrect address, refusal, or failure to claim the package. Personalized products returned to a fulfillment facility may not qualify for a refund.

Canadian Orders, Customs, and Duties

Canadian orders may be produced domestically or shipped from another country, depending on product availability and the fulfillment location.

Unless checkout specifically states that duties are prepaid, customers are responsible for any customs duties, import taxes, brokerage charges, or related fees imposed by Canadian authorities or the shipping carrier.

Customs processing may delay delivery. Burbrand does not control customs inspections, charges, or processing times.

If a customer refuses a shipment because of customs charges, the order may not qualify for a refund, and additional fees may apply.

Delayed Orders

Orders may be delayed because of circumstances outside Burbrand’s reasonable control, including:

  • Severe weather

  • Carrier backlogs

  • Customs processing

  • Holiday shipping volume

  • Product shortages

  • Failed delivery attempts

  • Labor disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect addresses

  • Problems with customer-provided design files

If your estimated delivery date has passed:

  1. Review the tracking information.

  2. Allow an additional 1–2 business days for delayed carrier updates.

  3. Contact the carrier if tracking shows the package is still in transit.

  4. Contact Burbrand if tracking has not updated or the package still has not arrived.

Printful similarly advises allowing a short period beyond the estimated date because weather, customs, and carrier backlogs can cause delays. Review Printful’s delayed-delivery guidance.

Lost Packages

If you believe your package is lost, contact us at support@sefnalmarketing.com no later than 30 days after the estimated delivery date.

Please include:

  • Your full name

  • Order number

  • Shipping address

  • Tracking number

  • A description of the issue

We will review the tracking information and work with the fulfillment provider or shipping carrier to investigate.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  • Check around the delivery location

  • Ask other household members

  • Check with neighbors, building management, or your mailroom

  • Allow one additional business day because some carriers mark packages as delivered early

  • Contact the shipping carrier directly

If the package remains missing, contact Burbrand. We will assist with the investigation, but a replacement or refund is not guaranteed when the carrier confirms delivery to the address supplied during checkout.

Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, misprinted, or incorrectly fulfilled, contact us within 30 days of delivery.

Include your order number and clear photographs of:

  • The entire product

  • The damage or printing problem

  • The packaging

  • The shipping label, when applicable

Do not return the product unless Burbrand provides written instructions. Approved claims may qualify for a replacement or refund under our Refund and Return Policy.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Because personalized orders may enter production shortly after purchase, we cannot guarantee changes or cancellations. Orders generally cannot be changed or canceled after production begins.

Contact Us

For shipping assistance, contact:

Burbrand
Operated by Sefnal Marketing LLC
15900 W. 10 Mile Road, Suite 211
Southfield, MI 48075
United States

Email: support@sefnalmarketing.com
Website: Burbrand.store

Include your order number in the subject line so we can assist you faster.