Effective Date: July 29, 2026

At Burbrand, many of our products are personalized and made specifically for each customer. Please review your product, size, color, shipping address, uploaded images, and personalization details carefully before placing your order.

Personalized and Made-to-Order Products

Because personalized and print-on-demand products are created specifically for you, we do not accept returns, exchanges, or refunds for:

  • Changes of mind
  • Incorrect sizes or colors selected by the customer
  • Customer-entered spelling, names, dates, or design errors
  • Low-resolution or poor-quality customer-uploaded images
  • Incorrect or incomplete shipping addresses
  • Minor differences in color, placement, or appearance caused by screens, materials, or the printing process

Please use the product size chart before ordering. We cannot exchange an item when the customer selected the wrong size.

Damaged, Defective, or Incorrect Products

We will review requests involving products that:

  • Arrive damaged
  • Have a manufacturing defect
  • Are misprinted
  • Are materially different from the approved order
  • Are the wrong product, size, color, or design because of a fulfillment error

Contact us within 30 days of delivery at support@sefnalmarketing.com.

Include:

  • Your full name
  • Order number
  • A description of the problem
  • Clear photographs showing the entire product
  • Close-up photographs of the damage, defect, or printing error
  • A photograph of the packaging and shipping label, if applicable

Do not return the product unless Burbrand provides written return instructions. After reviewing your request, we may provide a replacement, refund, or another appropriate solution. Printful also requires claims for damaged, defective, or incorrectly fulfilled products within 30 days of delivery. Printful’s policy guidance

Order Cancellations and Changes

Contact us immediately if you need to change or cancel an order.

Because orders may enter production shortly after being placed, we cannot guarantee that an order can be changed or canceled. Once production begins, personalized or made-to-order products cannot normally be canceled or refunded.

If we successfully cancel an order before production begins, the payment will be refunded to the original payment method.

Lost Packages

If your order has not arrived by the estimated delivery date, review the tracking information and contact the shipping carrier first.

If the package still cannot be located, contact us no later than 30 days after the estimated delivery date. Include your order number and shipping information so we can investigate.

Burbrand is not responsible for packages marked as delivered by the carrier. However, we will assist you in reviewing the shipment and determining what options may be available.

Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package:

  • The original shipping charge is nonrefundable
  • Additional shipping charges may apply for reshipment
  • Personalized items may not qualify for a refund
  • Reshipment is subject to the product still being available

Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after the order enters production or shipping.

Non-Personalized Products

If Burbrand offers a product that is not personalized or made to order, the product page or a separate promotion may provide different return terms. Those specific terms will control when they differ from this policy.

Unless otherwise stated, the product must be unused, unworn, unwashed, and in its original condition to qualify for an approved return.

Return Shipping

Do not send returns directly to Printful or to the address shown on the original package.

Returns must be authorized by Burbrand before shipment. If a return is approved, we will provide instructions and the correct return address.

When the return results from a verified Burbrand or fulfillment error, Burbrand will cover reasonable return or replacement shipping costs. Unauthorized returns may not be accepted or refunded.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is issued for it to appear in your account. Processing time depends on your bank or payment provider.

Original shipping charges, customs duties, currency-conversion charges, and other third-party fees are generally nonrefundable unless the refund results from our error or applicable law requires otherwise.

Promotions and Gift Cards

Promotional discounts have no cash value and are not refundable separately.

When a refund is approved for a discounted order, the refund will be based on the amount actually paid. Gift cards are nonrefundable except where required by law.

Customer Rights

Nothing in this policy limits any consumer right that cannot legally be waived. Customers in Canada may have additional rights under applicable provincial or territorial consumer-protection laws. Canadian businesses are generally not required to accept ordinary returns unless a product is defective, but local requirements may vary. Government of Canada guidance

Contact Us

For return, replacement, or refund assistance, contact:

Burbrand
Operated by Sefnal Marketing LLC
15900 W. 10 Mile Road, Suite 211
Southfield, MI 48075
United States

Email: support@sefnalmarketing.com
Website: Burbrand.store

Include your order number in the subject line to help us respond faster.